🔄 Return & Refund Policy

At JFD Dates & Nuts, we take pride in delivering premium quality, fresh products with care and precision. Due to the perishable nature of our items, our return and refund policy is designed to ensure fairness while maintaining the highest hygiene standards.

 

 

✅ Eligibility for Return or Replacement

 

We only accept returns or offer refunds under the following circumstances:

 

1.      Wrong item delivered (not what you ordered)

 

2.      Damaged during transit (e.g., crushed, leaking, or spoiled)

 

3.      Product expired or spoiled on arrival

 

4.      Missing items in the order

 

 

 

 

❌ Non-Returnable Items

 

We do not accept returns or refunds for:

 

·       Change of mind or personal dislike of taste/texture

 

·       Delays in delivery caused by third-party logistics

 

·       Products opened, consumed, or tampered with

 

·       Orders placed incorrectly by the customer

 

·       Customized or bulk corporate gift orders (unless defective)

 

 

📸 How to File a Claim

 

To file a return or refund request:

 

1. Contact us within 24 hours of receiving the order

 

 

2. Email us at support@jfddates.com with:

 

·       Your order number

 

·       Clear photos of the product and packaging

 

·       A short description of the issue

 

 

Our team will respond within 2 business days to verify the issue.

 

 

💰 Refund or Replacement Process

 

·       Once your claim is approved, we will offer:

 

·       Replacement of the product (if in stock), or

 

·       Full refund to your original payment method, or

 

·       Store credit (based on your preference)

 

 

Refunds are typically processed within 5–7 business days.

 

 

🚚 Return Pickup

 

In most cases, we do not require return of the item due to food safety concerns. However, in rare situations, we may arrange a pickup or request that the product be held for inspection.

 

📦 Important Notes

 

·       Please ensure your delivery address and phone number are correct before placing the order.

 

·       Do not dispose of the product before contacting us — we may require photos for verification.

 

·       Orders delivered in good condition and as described are considered final.

 

 

 

🕋 Compliance

 

Our return policy complies with the regulations set forth by:

 

·       Saudi Food & Drug Authority (SFDA) for food safety

 

·       Ministry of Commerce for e-commerce and consumer rights

 

 

 

📞 Contact Us

 

For return and refund assistance, please contact:

 

JFD Dates & Nuts

Email: support@jfddates.com

Phone: +966-550125616

Website: www.jfddates.com