🚚 Shipping & Delivery Policy
At JFD Dates & Nuts, we are committed to delivering your order with speed, care, and freshness — straight from our warehouse to your doorstep. This Shipping & Delivery Policy outlines how we process, ship, and deliver our products locally and internationally.
📦 Shipping Within Saudi Arabia
🕒 Order Processing Time
Orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed the next working day.
🚚 Delivery Timeframe
· Major cities (e.g., Riyadh, Jeddah, Madinah, Dammam): 1–3 business days
· Remote areas: 3–5 business days
Note: Delays may occur during peak seasons such as Ramadan and Eid.
💸 Shipping Charges
Flat rate: SAR [30] per order
Free delivery on orders above SAR [200 or on Purchase Over 15 kg]
Express delivery available on request (additional charges apply)
🌍 International Shipping
We proudly ship to selected international destinations.
📍 Available Regions
GCC Countries (UAE, Kuwait, Bahrain, Oman, Qatar)
Other countries upon request (contact customer support)
⏱ Delivery Timeframe
GCC: 4–7 business days
Other international: 7–14 business days
🧾 Customs & Duties
Customers are responsible for any customs duties or import taxes applicable in their country.
We provide accurate export documentation to avoid unnecessary delays.
💸 International Shipping Rates
Calculated at checkout based on location and weight.
Custom international quotes available for bulk orders.
📮 Delivery Guidelines
Orders are shipped via trusted courier partners with tracking available.
A valid mobile number and complete address are required for timely delivery.
If you are unavailable at the time of delivery, the courier will attempt re-delivery or contact you.
We are not responsible for delays caused by incorrect shipping information or courier issues beyond our control.
❄ Product Handling & Freshness
All orders are hygienically packed and sealed to maintain freshness.
Temperature-sensitive orders are shipped in insulated packaging during warmer months if required.
We take extra care during Ramadan, Hajj, and Eid to meet gifting and event deadlines.
🆘 Issues with Delivery
If your order has not arrived within the expected time, or you received the wrong or damaged item, please contact us at:
📧 support@jfddates.com
📞 +966-550125616
Include your order number and tracking code for faster support.
📍 Order Tracking
Once your order is shipped, you will receive a tracking link via SMS or email to monitor your delivery status.
📌 Note
Delivery timelines are estimates and may be affected by weather, public holidays, or courier operations.
Bulk or custom orders may require additional lead time. Our team will notify you in advance.
🙏 Thank You
We thank you for choosing JFD Dates & Nuts. Your trust is our priority, and we’re committed to ensuring a smooth, reliable, and premium delivery experience — every time.